Customer Service
Santiago · Presencial29,000-30,000 DOP Por mes
Resumen de la oportunidad
Customer Service en MSA. Ubicación publicada: Santiago.
- Empresa
- MSA
- Ubicación
- Santiago
- Modalidad
- Presencial
- Tipo de contrato
- FULL TIME
- Salario publicado
- 29,000-30,000 DOP Por mes
- Publicada por la fuente
- 07 de agosto de 2026
- Actualizada
- 23 de septiembre de 2026
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Descripción del empleo
Sobre el empleo
Role Description: We are seeking a bilingual call center agent to provide customer service via phone to users of a U.S.-based transportation service. This individual will be responsible for handling incoming calls, responding to inquiries, offering timely solutions, and ensuring a positive customer experience. The role requires a high level of conversational English and strong communication skills.
Requisitos
- Handle incoming customer calls in English.
- Provide support related to services, bookings, cancellations, and general inquiries.
- Accurately record and update customer information in internal systems.
- Address concerns with empathy, clarity, and professionalism.
- Escalate complex cases in accordance with established procedures.
- Meet performance targets and key performance indicators (KPIs) defined by the operation.