Implementation Manager

Our Best-in-Class Implementation Team is leading the way and revolutionizing the automotive industry with 5 star customer service. With a thorough understanding of Shopmonkey products, and a focus on creative problem solving, every Shopmonkey customer receives exceptional care and attention from our team. Please note for candidates in the San Jose area, this would be a hybrid role with 2-3/days per week on-site at our Morgan Hill office for team collaboration.

You Will Have The Opportunity To:

• Serve as the main point of contact during a customer’s implementation process
• Deliver top tier customer service and support across all product areas
• Assist in training customers to ensure the successful beginning of a new customer journey
• Coordinate deliverables with various internal departments
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Learn all about the Shopmonkey product suite and automotive industry

We Are Looking For People Who:

• Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
• Have a clear, professional, friendly and informative communication style
• Enjoy creative problem solving and taking on new challenges
• Have exceptional project management skills with a proven ability to multi-task
• Are self-directed learners and highly motivated to succeed
• Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
• Adapt quickly to changing priorities and evolving customer needs
• Have a related education background (Bachelor’s degree a plus)
• Are familiar with a SaaS business models and tools

Nice to have:

• A true appreciation for cars and/or are familiar with the automotive industry!
• Are bilingual in Spanish/English

In the United States the range is typically a salary of $60,000 to $70,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.

• Shopmonkey is committed to the full inclusion of all qualified individuals.
• In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations.
• Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io .
• Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process.
• If an applicant is extended an offer of employment, such sensitive information will be requested at that time.
• Shopmonkey will never ask you to receive and ship packages or goods as part of the interview.
• Other practices to be on alert for:
• Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
• Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
• While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s Careers page, or our official LinkedIn Company Page
• The U.S.
• Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud .
• If you believe you were a victim of such a scam, you may contact your local law enforcement agencies.
• Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program
• Reimbursement for a personal health and wellness membership
• Generous parental leave
• 401(k) available upon hire

• 11 paid holidays
• Flexible time off - take the time off you need!

• Matching donations for approved charitable organizations
• Group volunteer efforts

In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024 , and 2026 !