Telephone Operator

We are looking for a professional and reliable Phone Operator to join our Homecare Healthcare team. This role is ideal for someone with excellent communication skills who can handle a high volume of calls while providing patients, caregivers, and healthcare professionals with a positive and professional experience.

Key Responsibilities: Answer and route incoming calls promptly and professionally Assist patients, caregivers, employees, and healthcare providers with general inquiries Take accurate messages and ensure timely follow-up Direct calls to the appropriate departments, including Coordination, Intake, HR, and Management Handle urgent or sensitive calls calmly and according to company procedures Maintain accurate call records and documentation Provide excellent customer service while maintaining patient confidentiality

and HIPAA standards Qualifications: Strong English communication skills, both verbal and written Professional and friendly phone manner Excellent listening, multitasking, and problem-solving skills Comfortable working in a fast-paced environment Strong attention to detail and reliability Previous experience in Homecare, Healthcare, Medical Office, Call Center, or Customer Service is preferred Familiarity with HIPAA and healthcare terminology is a plus Position: Full-Time Industry: Homecare / Healthcare Department:

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