Technology Account Manager

Customer Intelligence Inc. is a professional consulting services firm, providing cutting-edge services to help customers grow. Customer Intelligence Inc. combines traditional management consulting with data assets and in-house technology to provide clients with powerful strategic insights and recommendations. While specializing in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises.

Do you want to be a part of a collaborative environment? Are you motivated to stay on the cutting edge of consulting? Are you motivated by developing new insights into issues and developing recommendations that add real value to clients? DESIRED ACADEMIC TRAINING Technology, Engineering and/or Operations.

WORK EXPERIENCE Mandatory experience: Advanced knowledge of the electronic payments industry Advanced knowledge of product and services within the electronic payments industry and how these impact clients’ businesses Excellent inter-personal skills and a proven ability to build and maintain highly satisfied customer relationships DESIRED EXPERIENCE: Worked in professional services such as the consulting industry Worked in the finance and banking industries Software: Excel, Power Point, and Word English: Advanced

JOB DESCRIPTION Serve as a Technological/Functional Account Manager working independently with guidance only in the most complex project situations Oversee overall technological & operational relationship with clients and support delivery activities coordinating implementation and escalation efforts with other teams in order to ensure all inquiries and operational issues are properly addressed Support clients in troubleshooting complex web applications, application programing interfaces (APIs) gateways, as well as

integration and/or environment issues Solve complex problems and taking a broad perspective to identify innovative solutions Assist the Account Support Center, Project Implementation & Sales teams to understand goals and contribute to organizational objectives Maintain relationship with internal and external clients to understand local market needs, trends, and gain insight on the need to enhance support approach Stay abreast of new rules, products, services, as well as industry & technology trends Provide

leadership and strategic guidance to ensure all necessary tools, processes, procedures, and staff are in place to successfully support clients Establishes and fosters relationships with clients and internal stakeholders at all levels of staff and senior management Coordinate with other teams to expedite the resolution and implementation of solutions to ensure that all products and services operate at the highest level of performance Make sound business decisions, set direction, and manage both short and long-term

goals to achieve high quality operational results and customer commitment Set priorities and manage clients’ expectations (internal and external) Build and maintain highly satisfied client relationships WHAT WE OFFER?

A result driven approach, groomed in all our associates, as long as all commitments with clients, internal and external to the firm, are accomplished. An exciting and professional work environment Exposure to key decision makers in the industry in Latin America

Sin requisitos especificados