Home Health Operations Team Lead

About the Role We are looking for an experienced Home Health Operations Team Lead to oversee and support the day-to-day work of an administrative team serving a U.S.-based Home Health Agency (HHA). The primary focus of this role will be Intake, Coordination, and HR/ Caregiver Compliance . You will help ensure new patient cases are processed correctly, caregivers are scheduled and coordinated properly, employee documentation remains compliant, and the team follows through on time-sensitive tasks.

This is a hands-on leadership role. We are looking for someone who understands home care operations, can supervise and train a team, and is also willing to step in and help resolve issues when needed.

Key Responsibilities Team Leadership & Oversight Supervise and support team members working in Intake, Coordination, and HR Assign and prioritize daily workloads Monitor productivity, accuracy, follow-ups, and outstanding tasks Train and coach team members on procedures and workflows Review work for accuracy and ensure established processes are followed Identify issues before they become problems and escalate when necessary Help resolve difficult patient, caregiver, or operational situations Maintain clear

communication with agency management Intake & Patient Onboarding Oversee new patient referrals and intake workflows Ensure required demographics, insurance information, authorizations, and documentation are collected Monitor pending cases and ensure timely follow-up Coordinate with patients, families, insurance plans, marketers, and internal departments Ensure cases move efficiently from referral through Start of Care Monitor intake queues and prevent cases from becoming unnecessarily delayed Coordination &

Scheduling Oversee caregiver scheduling and patient coverage Monitor open shifts, missed visits, call-outs, and scheduling conflicts Ensure patient schedules and service calendars remain accurate Monitor Electronic Visit Verification (EVV) issues and caregiver attendance Coordinate hospitalization holds, resumptions of care, and other patient status changes Ensure authorization hours and scheduled hours are properly monitored Help resolve urgent coverage and caregiver issues HR & Caregiver Compliance Support

caregiver recruiting, onboarding, and employee administration Monitor employee documentation and compliance requirements Track missing or expiring documents and ensure timely follow-up Coordinate orientation and onboarding requirements Maintain accurate caregiver records Work with HR to address attendance, performance, and compliance issues Ensure caregivers meet agency requirements before being assigned to cases Quality & Process Management Monitor dashboards, reports, and outstanding task lists Ensure

documentation is accurate and audit-ready Identify recurring errors or bottlenecks and help improve processes Maintain accountability for deadlines and follow-ups across the team Prepare status updates and reports for management What We're Looking For Previous experience in a Home Health Agency (HHA) or home care environment Strong knowledge of at least two of the following areas: Intake, Coordination/Scheduling, or HR/Caregiver Compliance Previous team lead, supervisor, trainer, or senior coordinator experience

strongly preferred Understanding of home care workflows, patient cases, caregivers, authorizations, and compliance Strong organizational and follow-up skills Ability to manage multiple priorities and time-sensitive issues Strong problem-solving and decision-making skills Comfortable holding team members accountable while maintaining a positive working environment Excellent written and spoken English Strong computer skills and ability to work across multiple healthcare systems Reliable, proactive, and able to work

with limited supervision Systems & Experience That Are a Plus HHAeXchange (HHAX) Electronic Visit Verification (EVV) Home care scheduling systems Electronic Medical Records (EMR/EHR) Medicaid or Managed Long-Term Care (MLTC) Consumer Directed Personal Assistance Program (CDPAP) Caregiver compliance and credential tracking Insurance eligibility and authorization Microsoft Excel and reporting