Customer Service
Santiago · On-site29,000-30,000 DOP Monthly
Resumen de la oportunidad
Customer Service en MSA. Ubicación publicada: Santiago.
- Empresa
- MSA
- Location
- Santiago
- Work mode
- On-site
- Tipo de contrato
- FULL TIME
- Salario publicado
- 29,000-30,000 DOP Monthly
- Publicada por la fuente
- August 07, 2026
- Updated
- September 23, 2026
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Job description
About the role
Role Description: We are seeking a bilingual call center agent to provide customer service via phone to users of a U.S.-based transportation service. This individual will be responsible for handling incoming calls, responding to inquiries, offering timely solutions, and ensuring a positive customer experience. The role requires a high level of conversational English and strong communication skills.
Requirements
- Handle incoming customer calls in English.
- Provide support related to services, bookings, cancellations, and general inquiries.
- Accurately record and update customer information in internal systems.
- Address concerns with empathy, clarity, and professionalism.
- Escalate complex cases in accordance with established procedures.
- Meet performance targets and key performance indicators (KPIs) defined by the operation.